Your WaterBow is built in Germany using premium, sustainable materials — engineered to last for years of safe, joyful movement. Every WaterBow is backed by a 24-month manufacturer warranty, and our team is here to help if anything goes wrong. For details about our product materials and construction, see our specs article - LINK (a4).
Every WaterBow includes a 24-month warranty from the date of delivery, covering manufacturing defects, material defects, structural issues that affect normal use, and seam or weld failures.
If a defect appears that is clearly caused by manufacturing, we will repair or replace your WaterBow at no cost to you.
The warranty does not cover damage caused by misuse, including using anything other than clean water to fill the device, dropping, crushing, puncturing, or cutting, exposure to extreme temperatures (freezing or intense heat), extended exposure to sun or weather, or commercial misuse outside normal training conditions. Normal wear and tear — surface marks, light scuffs — is also not covered.
WaterBow should always be stored indoors when not in use. For tips on proper care, cleaning, and storage that will help your WaterBow last, see our care article - LINK (a23).
If you're unsure whether your situation qualifies, reach out — we're always happy to take a look.
Every WaterBow ships with a printed instruction manual and filling guide, plus a QR code card linking to video tutorials. These include guidance on proper filling levels, storage, and care — the kind of small habits that keep your WaterBow in great shape and help avoid issues that wouldn't be covered under warranty.
For a full overview of what's included and how to get set up, see our getting started guide - LINK (a5).
Step 1: Reach out The quickest way is through our support bot — look for the chat icon in the bottom-right corner of waterbow.us. It will walk you through submitting a ticket directly into our system. You can also email 📧 support@waterbow.us with your order number, a description of the issue, and photos or a short video.
Step 2: We review your case We aim to respond within 48 hours — often sooner.
Step 3: Resolution If approved, we will replace your WaterBow, provide repair guidance, or offer another suitable solution. Your safety and satisfaction come first.
"Do I need to register my WaterBow?" No — your warranty activates automatically on delivery. No registration required.
"Is the warranty transferable?" No — the warranty covers the original purchaser only.
"Does the warranty cover commercial or professional use?" Yes — the warranty applies whether you're using WaterBow at home, in a studio, coaching sessions, wellness center, or physiotherapy practice. Misuse is not covered regardless of the setting. If you're running WaterBow sessions in a professional environment, see our partnership article for more details - LINK (a20).
"What about the 30-day money-back guarantee?" That's a separate benefit — you have 30 days from delivery to return your WaterBow for a full refund if it's not right for you. For all the details on returns, shipping, and exchanges, see our shipping and returns article - LINK (a12).
With every WaterBow, you receive a 24-month manufacturer warranty, a 30-day money-back guarantee, and a team that genuinely wants your experience to be a good one.
If anything comes up, the fastest way to reach us is through our support bot on waterbow.us, or email 📧 support@waterbow.us. We're here to make your movement journey safe, supported, and enjoyable.
🌐 Learn more at waterbow.us